About Us
Dedicated, Fast, and Reliable
Our team is hardworking and dedicated to ensuring your business in London, Chatham and Surrounding Area, has the very best IT service.
When individuals and businesses in London, Chatham and the Surrounding area need on-demand IT service, they call on the company they can trust. Here at Intuitive IT we’re sure to provide an excellent result every time. This is why we have such an impressive client list throughout all areas of Southwestern Ontario.
What to expect
When you call on Intuitive IT, you can expect to receive the very best in service and expert knowledge.You can rely on us to always show up on time, as we know how frustrating it is waiting around all day for a technician.
Our team
The team at Intuitive IT is made up of highly skilled and experienced servicemen, the best in the field. Each team member is fully trained and is dedicated to the Intuitive IT’s ethical business system.
Our aim
- Provide a high standard of presentation and quality of service
- Be Reliable and responsive to customer needs
- Provide affordable and competitive service rates
- Exceed customer expectations in workmanship and conduct
Testimonials
Intuitive IT has been an invaluable partner in transforming our business operations and streamlining our workflows. Their expertise in leveraging Microsoft's Power Platform has revolutionized the way we operate, saving us time, resources, and ultimately driving growth.
Jeff Nead
JDN Property Management
We highly recommend the products and services provided by IntuitiveIT to others. Their solutions are tailored to our specific needs that have resulted in improved network performance, reduced downtime, and strengthened data protection. With their support, we have been able to concentrate on our core business activities and achieve our goals more effectively.
Dan Zruna
Vertical Software Inc.
To say this company provides excellent customer service is an understatement. Intuitive IT not only lives up to its name, but confirms the reason I support small businesses. Ryan and Devon have gone above and beyond my expectations and continue to be there whenever I need them to tweek or change anything. My website looks amazing and my clients navigate through it easily! I look forward to many future projects with Intuitive IT as they continue to nurture the respect and trust of my company. If i could submit more than 5 stars, I would!
Samar Abou Dib
Queen of the Nile
Everything You Need to Know About Our IT & Cloud Services
Transparent answers about our pricing, SLAs, hardware inclusions, and technology platforms.
How does the Lenovo Hardware-as-a-Service (HaaS) plan work?
Our Enterprise Hardware plan ($150/user/mo) includes a brand-new, enterprise-grade Lenovo ThinkCentre Tiny desktop computer for every user on a 36-month managed services agreement. It comes pre-configured with full software, data migration, and a comprehensive 3-year 24/7 Lenovo Premier Onsite Hardware Warranty. After 36 months, hardware is refreshed to keep your team on modern, high-speed machines with zero surprise capital expenses.
What response times and SLAs do you guarantee for IT support?
We provide a guaranteed 15-minute response SLA for critical system outages (such as server crashes, network line drops, or severe security alerts) and sub-1-hour response for standard workstation issues during business hours. Our London, Ontario helpdesk can be reached directly via phone, web portal, or conversational Microsoft Teams SMS.
What security and software tools are included in Managed IT plans?
Our Standard ($110/mo) and Premium ($150/mo) plans include full Microsoft 365 Business Standard licensing, the Kaseya 365 protection suite (Endpoint Detection & Response, Ransomware Rollback, and automated patch management), Bitwarden Enterprise password vaults, and automated daily verified cloud backups.
Can Intuitive IT migrate our physical on-premise servers to Microsoft Azure?
Yes. We specialize in Azure cloud architecture, migrating aging Windows server environments to cloud-native Microsoft Entra ID and Azure Virtual Desktop (AVD). All workloads and backups are hosted in certified Canadian Azure data centers (Toronto/Quebec), ensuring complete PIPEDA compliance.
Can our employees text your support technicians directly?
Yes! Intuitive IT utilizes a carrier-registered 10DLC Microsoft Teams SMS messaging system. Clients who opt in can text our business line at 1 (226) 781-9020 to ask quick questions or receive real-time ticket progress updates from our technicians in Microsoft Teams.
What are your commercial network cabling and infrastructure rates?
We provide Cat5e/Cat6 structured cabling drops at $145 per drop (including faceplate, patch panel punch-down, and fluke certification testing, with bulk discounts for 10+ drops). Commercial Wireless Access Points (WAPs) are $115 each, and commercial IP security camera / NVR installations start at $125–$150 per camera.
What web hosting and development frameworks do you support?
We provide high-speed managed WordPress hosting on NVMe SSD storage with daily backups, as well as dedicated Node.js and Linux VPS container hosting. For custom software development and systems integration, our team engineers solutions in Node.js/TypeScript, Microsoft .NET (C#), Java, and PHP.
What geographic areas in Ontario do you service on-site?
Our main office is located at 38 Adelaide St. South in London, Ontario. We provide on-site technical support and cabling throughout London, St. Thomas, Woodstock, Strathroy, Ingersoll, and the surrounding Southwestern Ontario region, with remote managed IT coverage available across Canada.
Have a Question Not Listed Here?
Our London, Ontario technical team is ready to help you scope your IT infrastructure.
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