Frequently Asked Questions
Common inquiries about our managed IT care, hardware terms, Azure cloud, and support response times
Everything You Need to Know About Our IT & Cloud Services
Transparent answers about our pricing, SLAs, hardware inclusions, and technology platforms.
How does the Lenovo Hardware-as-a-Service (HaaS) plan work?
Our Enterprise Hardware plan ($150/user/mo) includes a brand-new, enterprise-grade Lenovo ThinkCentre Tiny desktop computer for every user on a 36-month managed services agreement. It comes pre-configured with full software, data migration, and a comprehensive 3-year 24/7 Lenovo Premier Onsite Hardware Warranty. After 36 months, hardware is refreshed to keep your team on modern, high-speed machines with zero surprise capital expenses.
What response times and SLAs do you guarantee for IT support?
We provide a guaranteed 15-minute response SLA for critical system outages (such as server crashes, network line drops, or severe security alerts) and sub-1-hour response for standard workstation issues during business hours. Our London, Ontario helpdesk can be reached directly via phone, web portal, or conversational Microsoft Teams SMS.
What security and software tools are included in Managed IT plans?
Our Standard ($110/mo) and Premium ($150/mo) plans include full Microsoft 365 Business Standard licensing, the Kaseya 365 protection suite (Endpoint Detection & Response, Ransomware Rollback, and automated patch management), Bitwarden Enterprise password vaults, and automated daily verified cloud backups.
Can Intuitive IT migrate our physical on-premise servers to Microsoft Azure?
Yes. We specialize in Azure cloud architecture, migrating aging Windows server environments to cloud-native Microsoft Entra ID and Azure Virtual Desktop (AVD). All workloads and backups are hosted in certified Canadian Azure data centers (Toronto/Quebec), ensuring complete PIPEDA compliance.
Can our employees text your support technicians directly?
Yes! Intuitive IT utilizes a carrier-registered 10DLC Microsoft Teams SMS messaging system. Clients who opt in can text our business line at 1 (226) 781-9020 to ask quick questions or receive real-time ticket progress updates from our technicians in Microsoft Teams.
What are your commercial network cabling and infrastructure rates?
We provide Cat5e/Cat6 structured cabling drops at $145 per drop (including faceplate, patch panel punch-down, and complete continuity testing, with bulk discounts for 10+ drops). Commercial Wireless Access Points (WAPs) are $115 each, and commercial IP security camera / NVR installations start at $125–$150 per camera.
What web hosting and development frameworks do you support?
We provide high-speed managed WordPress hosting on NVMe SSD storage with daily backups, as well as dedicated Node.js and Linux VPS container hosting. For custom software development and systems integration, our team engineers solutions in Node.js/TypeScript, Microsoft .NET (C#), Java, and PHP.
What geographic areas in Ontario do you service on-site?
Our main office is located at 38 Adelaide St. South in London, Ontario. We provide on-site technical support and cabling throughout London, St. Thomas, Woodstock, Strathroy, Ingersoll, and the surrounding Southwestern Ontario region, with remote managed IT coverage available across Canada.
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